privacy policy.

Grolife Group Pty Ltd (ABN 92 611 853 993) trading as Grolife Landscape Management ("Grolife", "we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, how we store it, and the choices you have about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We collect personal information you provide voluntarily through our website (for example via the contact form), email, phone or in-person enquiries. This may include:

• Name, job title and company or property name
• Email address and phone number
• Site address and details of the work you're enquiring about
• Any documents you choose to upload (site plans, photos, briefs)
• Technical data when you use our site — IP address, browser type, pages viewed, referring URL

Why we collect it

We collect personal information so we can:

• Respond to your enquiry and provide a quote
• Deliver the services you've engaged us for
• Communicate with you about your site, contract or upcoming work
• Maintain accurate client records and meet our legal obligations
• Improve how the website and our services work over time

How we store and protect your information

Information you give us is stored in our job management software and supporting business systems, hosted by reputable third-party providers operating within Australia or in jurisdictions with comparable privacy protections. We use reasonable physical, technical and administrative safeguards to protect it from misuse, loss, unauthorised access or disclosure.

Who we share it with

We do not sell your personal information. We only share it where reasonably necessary to deliver our service or meet a legal requirement, including:

• Sister companies within the Grolife Group, where the work involves more than one division
• Sub-contractors we engage to perform specific tasks — under confidentiality obligations
• Software providers we use for job management, accounting, communications and hosting
• Government or regulatory bodies where we are legally required to disclose information

Cookies and website analytics

Our website uses essential cookies to make the site work and may use analytics cookies to help us understand how visitors use the site. You can disable cookies in your browser settings — some site features may not work as well if you do.

Accessing and correcting your information

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to any legal record-keeping obligations we have). Email admin@grolife.net.au with the subject line "Privacy request" and we'll respond within 30 days.

Complaints

If you believe we've handled your personal information in a way that breaches the Australian Privacy Principles, please contact us first at admin@grolife.net.au so we can investigate. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Material changes will be communicated through this page or directly to active clients where relevant.

Contact

Grolife Group Pty Ltd
trading as Grolife Landscape Management
45 East Street, Fortitude Valley QLD 4006
1300 476 543
admin@grolife.net.au