PRIVACY POLICY

Introduction

This Privacy Policy describes the personal information that may be collected by Grolife Group Pty Ltd (‘we’ or ‘us’), the choices you can make about your personal information and how we protect your information.

To meet your expectations about privacy and confidentiality Grolife Group Pty Ltd has operational processes and procedures to comply with:

• Australian Privacy Principles (APPs) contained in the Privacy Act 1988 
• Australian Direct Marketing Association (ADMA) Code of Practice in relation to how we market to our customers; 
• Spam Act 2003 in relation to electronic marketing;
• Do Not Call Register Act 2006 where we engage in telemarketing 
• Telecommunications Industry Standard 2007 where we engage in telemarketing.

If you have any questions not addressed in this policy, please feel free to contact us using the methods at the end of this policy under the heading “Contact Us”.

Acknowledgment

By using this website, you acknowledge that you’ve read and understood this privacy policy. Please note that this policy does not extend your rights or Grolife Group Pty Ltd’s obligations beyond those defined in the legislation listed above.

Should there be any inconsistency between this policy, the Privacy Act and other Acts mentioned above, this policy shall be interpreted to give effect to and comply with the legislation. 

This policy includes examples but is not intended to be restricted in its application to such examples. Where the word ‘including’ is used, it shall mean ‘including without limitation’.

Collection of personal information

‘Personal information’ means information we hold about you where your identity is either clear or can be reasonably determined. When you give us your personal information, it imposes a serious responsibility on us. Protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

Generally, we will collect personal information directly from you, and only to the extent necessary to provide the service you requested or to carry out our internal administrative operations or meet relevant regulatory requirements. We may also collect personal information for the purpose of enhancing our ability to improve service delivery to you and other customers in the future.

We may collect personal information from you when:

• you fill in a contact form;
• deal with us over the telephone;
• purchase a or service;
• register for, or use, our services;
• e-mail us;
• create an account with us;
• participate in an online promotion
• provide us with feedback
• contact, register with, post to, like or follow any of our social media websites or pages
• ask us to contact you after visiting our website.

We will collect personal information from you by lawful and fair means.

INFORMATION COLLECTED

As noted above, we will only collect personal information from you that’s necessary to provide the service or to carry out internal administrative functions.

UPDATING YOUR INFORMATION

It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

INFORMATION SECURITY

Grolife Group Pty Ltd is committed to protecting and securing your personal information.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law.

Grolife Group protects your personal information by complying with Information Security Standards, Industry Schemes and Statutory obligations. We regularly conduct targeted internal and external audits on our security systems to validate the currency of our security practices.

INFORMATION COLLECTED ON OUR WEBSITES

We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.

We use cookies (see below) and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature. Where you’ve logged into our website we may reflect the products and services you use with your on-line behaviour to provide content that is of more interest to you.

Our internet server logs the following information which is provided by your browser for statistical and content optimisation and personalisation purposes:

• the type of browser and operating system you are using
• your Internet Service Provider and top level domain name (for example – .com, .gov, .au, .uk)
• the address of any referring website (for example – the previous web site you visited), and
• your computer’s IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet).

All of this information is used by Grolife Group for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by law.

SEARCHES

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide.

We may use external companies to provide us with detailed aggregate statistical analyses of our website traffic. At no time is any personal information made available to these companies, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.

ABOUT THIS PRIVACY POLICY

We will post changes to the Privacy Policy and publish the effective date when this policy is updated.

Last updated: August 2019

FURTHER INFORMATION ON PRIVACY

You can obtain further general information about your privacy rights and Commonwealth privacy law from the Office of the Australian Information Commissioner by:

• calling their Privacy Hotline on 1300 363 992
• visiting their web site at http://www.oaic.gov.au/
• writing to: 
  The Australian Information Commissioner 
  GPO Box 5218 
  Sydney NSW 1042